About Us
Welcome to Btc Flowers, your premier destination for luxury flower delivery in London. At Btc Flowers, we specialize in creating exquisite floral arrangements that are sure to impress and delight. With a passion for elegance and attention to detail, our skilled florists handcraft each bouquet using the finest and freshest blooms available.
Whether you are celebrating a special occasion, sending a thoughtful gift, or simply looking to brighten someone's day, Btc Flowers offers a curated selection of stunning arrangements to suit every taste and style. From classic roses to exotic orchids, our collection showcases the beauty of nature in its most luxurious form.
Experience the unparalleled service and sophistication of Btc Flowers as we deliver elegance and beauty straight to your doorstep. Choose Btc Flowers for all your floral needs and let us create moments of joy and beauty with our signature touch of luxury.
Talk about your brand
At Btc Flowers, we strive to provide you with the highest quality flowers for your orders. However, please note that all products are subject to availability and acceptance of your order. In the event that we encounter any supply difficulties or if the flowers received from our growers do not meet our strict quality standards, we reserve the right to substitute any product or part of the product with an alternative of similar style, value, and quality.
If substitution of flowers is necessary, we will make our best efforts to contact you via email to inform you of the change. We understand that you may have specific preferences, and if you wish to discuss the substitution made, please feel free to reach out to our customer care team. You can contact us at +44 …… or email us at info@btcflowers.com.
However, if we are unable to reach you through the provided contact methods before preparing your order, we will assume that you accept the substitution made and proceed accordingly.
At Btc Flowers, we are committed to ensuring your satisfaction and will always strive to provide you with beautiful and high-quality floral arrangements.
Delivery Terms
At Btc Flowers, we offer reliable and efficient flower delivery services to ensure your flowers arrive fresh and on time. Here are our delivery terms:
1. Delivery Zones: We currently offer flower delivery within the London area. Please note that delivery areas may be subject to change, so it's always best to check our website or contact our customer care team to confirm if we deliver to your desired location.
2. Delivery Time Slots: We offer both standard and express delivery options. Our standard delivery time slots are available throughout the day, while express delivery ensures your flowers are delivered within a specified time frame. You can select your preferred delivery time slot during the checkout process.
3. Same-Day Delivery: We understand that sometimes you need flowers delivered on the same day. For same-day delivery, please place your order before our cut-off time, typically in the early afternoon. Orders placed after the cut-off time will be delivered on the following day.
4. Delivery Charges: Delivery charges may apply based on your delivery location and the delivery option selected. The delivery charges will be clearly stated during the checkout process, and you will have the opportunity to review them before finalising your order.
5. Delivery Confirmation: Once your order has been successfully delivered, you will receive a confirmation email or SMS notification. This confirmation will include the delivery date and time, as well as any additional delivery instructions provided.
6. Delivery Exceptions: While we strive to deliver your flowers as requested, there may be circumstances beyond our control that could prevent a successful delivery. These circumstances may include, but are not limited to, extreme weather conditions, natural disasters, or unforeseen traffic incidents. In such cases, we will make every effort to contact you and reschedule the delivery at a convenient time.
7. Delivery to Recipient: Our delivery personnel will make every effort to deliver the flowers directly to the recipient. However, if the recipient is unavailable at the time of delivery, our delivery personnel will either leave the flowers in a safe location or attempt redelivery at a later time. If redelivery is not possible, we will contact you to discuss alternative arrangements.
8. Delivery Tracking: For your convenience, we offer delivery tracking services. You will receive a tracking number along with your order confirmation, which you can use to track the progress of your delivery on our website.
At Btc Flowers, we prioritize customer satisfaction and take great care in ensuring that your flowers are delivered with the utmost care and professionalism. If you have any questions or concerns regarding our delivery terms, please do not hesitate to contact our customer care team. We are here to assist you and make your flower delivery experience a memorable one.